Refund Policy

At Alnasr, we strive to provide our customers with the highest quality jewelry and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we are here to assist you with our refund policy.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

• The item must be returned within 3 days of purchase.
• The item must be in its original condition, unworn, and undamaged.
• All original packaging, including boxes, certificates, and tags, must be included.
• A proof of purchase, such as a receipt or order confirmation, must be provided.

Please note that personalized or custom-made jewelry items are not eligible for a refund unless they are faulty or damaged upon arrival.

Refund Process

If you meet the eligibility criteria, you can initiate the refund process by following these steps:

1. Contact our customer service team via phone or email within 3 days of receiving the item.
2. Provide your order details and reason for the refund request.
3. Our customer service representative will guide you through the return process and provide you with a return authorization number.
4. Securely package the item, including all original packaging and documentation, and clearly mark the return authorization number on the package.
5. Ship the package back to our designated address using a reliable and trackable shipping method like TCS.
6. Once we receive the returned item and verify its condition, we will process the refund.

Please note that the refund will be issued using the original payment method used for the purchase. Depending on your financial institution, it may take a few business days for the refund to reflect in your account.

Exchanges

If you wish to exchange your jewelry item for a different size, style, or design, please follow the refund process mentioned above and indicate your preference for an exchange. Our customer service team will assist you in finding the perfect replacement.

Non-Refundable Items

Some jewelry items are non-refundable and cannot be exchanged unless they are defective or damaged upon arrival. These items include:

• Earrings for hygiene reasons
• Custom-made or personalized jewelry
• Items purchased during promotional or clearance sales

For hygiene and safety reasons, earrings cannot be returned or exchanged unless they are faulty or damaged upon arrival. We apologize for any inconvenience this may cause.

Quality Assurance

At Alnasr, we take pride in the quality of our jewelry. Each piece undergoes rigorous quality checks before being shipped to our customers. However, if you believe that your jewelry item is faulty or damaged upon arrival, please contact our customer service team immediately. We will assess the situation and provide appropriate assistance.

Contact Us

If you have any questions or concerns regarding our refund policy or need assistance with a refund or exchange, please don’t hesitate to contact our customer service team. We are here to help and ensure your satisfaction.

Thank you for choosing Alnasr for your jewelry needs. We appreciate your trust and look forward to serving you.