At Alnasr, we understand that sometimes you may need to return or exchange a piece of silver jewelry. We want to ensure that your shopping experience with us is as smooth and hassle-free as possible. Therefore, we have implemented a comprehensive return policy that outlines the process and conditions for returning or exchanging silver jewelry.

Returns and Exchanges

If for any reason you are not completely satisfied with your silver jewelry purchase, you may return or exchange it within 3 days from the date of delivery. Please note that all returns and exchanges are subject to the following conditions:

Conditions for Returns and Exchanges

• The silver jewelry must be in its original condition, unworn, and undamaged.
• All original packaging, including boxes, certificates, and tags, must be included.
• Proof of purchase, such as the original receipt or order confirmation, must be provided.

How to Initiate a Return or Exchange

If you meet the above conditions and wish to return or exchange your silver jewelry, please follow these steps:

1. Contact our customer service team within 3 days of receiving your order to initiate the return or exchange process. You can reach us via email, phone, or our online contact form. Simply visit our Contact Us page.
2. Provide your order details, including the order number and the item(s) you wish to return or exchange.
3. Our customer service team will guide you through the return or exchange process and provide you with a return authorization number (RMA).
4. Package the silver jewelry securely, including all original packaging and the RMA number, and ship it back to us using a traceable shipping method e.g TCS.
5. Once we receive the returned item(s) and verify that they meet the return conditions, we will process your refund or exchange.

Refunds

If you are eligible for a refund, we will process it within [number of days] days of receiving the returned item(s). The refund will be issued to the original method of payment used for the purchase. Please note that shipping fees are non-refundable, and you will be responsible for any return shipping costs.

Exchanges

If you wish to exchange your silver jewelry for a different item, we will process the exchange within [number of days] days of receiving the returned item(s). If there is a price difference between the original item and the exchanged item, we will either refund the difference or charge the additional amount accordingly.

Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable. These include:

• Earrings
• Body jewelry
• Custom-made or personalized jewelry

Contact Us

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Alnasr for your silver jewelry needs. We appreciate your business and look forward to serving you again in the future.